Help center
How can we help?
Answers to the common questions, step-by-step guides, and the right address when you need a person.
Include the email you sign in with, your Space name, what you tried and the exact message on screen. Never send passwords, codes or API keys. See what to include.
Account and sign-in
How do I create an account?
Enter your work email under Start free trial on adintel.biz, fill in your name, a password and a workspace name, and click Email me a code. Type the 6-digit code from the email to finish. Step by step in Getting started.
My sign-up code did not arrive.
Check spam, wait 60 seconds and click send a new code. A code lasts 10 minutes and you can ask for 3 an hour. Throwaway email addresses are refused. More in Troubleshooting.
How do I sign in?
With your email and password on the sign-in page. The emailed code is only for confirming a new address, resetting a password or changing your email.
I forgot my password.
Click Forgot your password? on the sign-in page. We email a code, then you choose a new password. Your other browsers and extension keys are signed out.
How do I change my email, name or password?
Open Settings → Account. To change your email we send a code to the new address first, so a typo can never lock you out.
It says too many failed sign-in attempts.
After 10 failed tries in 10 minutes from the same network, sign-in pauses for 10 minutes. Wait, then try again or reset your password.
How do I join my team's Space?
Ask the Space's owner or an admin for an invite link. Links work once and expire after 7 days. See Invites.
Trial and credits
What does the free trial include?
Seven days of Starter features with 500 AI credits, 3 tracked brands and 1 seat.
What happens when the trial ends?
Your Space becomes read-only. You can still browse the library and your boards, but tracking brands, uploads, enrichment and invites pause until you pick a plan. Everything you saved stays.
What is a credit?
One credit is one US cent of what a paid action actually costs us. Tracking a brand uses 0.4 credits per ad pulled, an AI tag about 1.7 on Claude Opus (0.2 on Haiku) and a video transcript 0.3. Browsing, boards, filters and share links never use credits.
Where can I see my credits?
In the sidebar, on Library status and on Plan and billing.
What happens when credits run out?
Paid actions pause and browsing carries on. Credits refresh on your billing date, or the owner can buy more at $10 for 1,000. There is never an overage invoice.
Plans and billing
How do I change my plan?
The Space's owner opens Plan and billing, picks the plan and Monthly or Annual under Change plan, and clicks Change plan. Changes are prorated. See Change plan or seats.
How do I add seats or tracked brands?
On Plan and billing, under Seats and brand packs, set Extra seats ($15 a month each) or Brand packs (5 brands for $10 a month) and click Update add-ons.
Where are my invoices?
Click Manage billing on Plan and billing to open Stripe's billing portal. Past invoices are there to download, along with your card and billing details.
How do I update my card?
Click Manage billing (or Update your card) on Plan and billing and change it in Stripe's billing portal.
How do I cancel?
Click Manage billing on Plan and billing and cancel in Stripe's billing portal. The cancellation takes effect at the end of the current period. After that the Space is read-only and your data stays; pick a plan again any time to switch everything back on.
Who can change billing?
Only the Space's owner. Everyone else sees a note asking them to ask the owner.
A payment failed. What now?
Stripe retries over the next few days. Update your card in the billing portal to keep the Space active. After the final failed retry the Space becomes read-only until a payment goes through.
Do you offer refunds?
Annual plans are not refundable except where the law requires it; see the terms. For any question about a charge, email [email protected].
Data and privacy
Where does the ad data come from?
The public Meta Ad Library, read through a licensed feed. We store what the library shows: media, copy, dates, platforms, landing pages and Meta's own disclosures. We do not have spend, impressions or ROAS for commercial ads. See the data policy.
Who can see my boards, notes and uploads?
Only the people in your Space. The ad library is shared across customers, but boards, notes, tags, ratings, comments, uploads and which brands you track are private to your Space.
How do I export my data?
On any board, Download ZIP packs every image and video plus a spreadsheet with each creative's hook, copy, angle, runtime and your note. The Hooks tab on a brand page has Export CSV. For anything else, email us.
How do I delete my account?
Email [email protected] from the address you sign in with. Deleting your account removes your boards, notes, tags, ratings, comments, uploads, tracked-brand list and account record within 30 days. Shared library ads that other customers track are not affected. Details in the data policy and privacy policy.
What do you store about me?
Your name, work email, a hashed password, your company and your Space; what you do in the app and the paid actions you trigger; your plan and invoice history (Stripe handles cards, we never see the full number); and server logs kept for 30 days. Servers are in the United States. Full list in the privacy policy.
What does the Chrome extension send?
Only the ad you choose to save, and your session, to the app. It reads nothing else on the page and nothing on other sites.
I am an advertiser and want an ad removed.
Email [email protected] with the Ad Library id or page URL. See removal on request.
Guides
Step by step, for every part of adintel.
Getting started
Sign up, confirm your email, track your first brand and invite the team.
Read the guideBrand tracking
Track a brand from its Ad Library link, the daily crawl, the eight brand tabs, alerts and the Feed.
Read the guideBoards and the swipe file
Boards, folders, tags, ratings, comments, presets, share links, embeds and ZIP downloads.
Read the guideAI analysis
What AI tagging reads from each ad, transcripts, the winning signal and the credits it uses.
Read the guideSlack and email digests
Send each Space's new competitor ads to a Slack channel or an inbox.
Read the guideChrome extension
Install, connect, save ads from the ad libraries, and fix the common problems.
Read the guideMCP for Claude and ChatGPT
Connect Claude, ChatGPT, Claude Code or Cursor, use API keys and the Claude skills.
Read the guidePublic REST API
Read brands, creatives, transcripts and boards from your own code with an API key.
Read the guideUpload your own ads
Put your own videos and images next to competitor ads, privately, with the same AI analysis.
Read the guideTeam, plans and billing
Roles, invites, Spaces per client, plans, seats, credits and the Stripe billing portal.
Read the guideTroubleshooting
Codes that do not arrive, brands with no ads, extension and MCP errors, and what to send us.
Read the guide