Team, plans and billing
Who can do what, how Spaces work for agencies, and how plans, seats and payments are handled.
On this page
Roles
| Role | What they can do |
|---|---|
| Owner | Everything an admin can, plus the plan, seats, brand packs and credit purchases on Plan and billing. |
| Admin | Everything a member can, plus invite and remove people, run enrichment (AI tagging and transcripts), pull a brand's ads, unfollow or delete brands, and set up digests and white-label branding. |
| Member | Use the library, boards, alerts, tags, ratings and comments, and track brands. |
| Guest | Sees only Lens (your own ad accounts) in that workspace and uses no seat. |
Owners and admins can remove members on Settings → Team. Anyone can click Leave next to their own name.
Invites
- Open Settings → Team.
- Under Invite someone, add an email (optional, shown on the invite) and pick Member or Admin.
- Click Create invite link and send the link.
Links work once and expire after 7 days. Open invites lists the ones not used yet, with Copy link and Revoke. An open invite counts as a seat until it is used or revoked.
Spaces per client
A Space is a separate workspace with its own boards, followed brands, uploads, digests and settings. Agencies use one Space per client, so each client's work and Slack channel stay apart. Switch between your Spaces from the sidebar or from Your spaces on the Team page, and rename the current one there.
There is no "create space" button in the app yet. If you need another Space for a new client, email [email protected].
Plans
| Plan | Price (monthly / billed annually) | Seats | Tracked brands | AI credits a month |
|---|---|---|---|---|
| Starter | $49 / $39 a month | 1 | 5 | 500 |
| Team | $149 / $119 a month | 5 | 25 | 2,500 |
| Agency | $399 / $329 a month | 15 | 100 | 10,000 |
| Enterprise | Custom, from $999 a month | Unlimited | Unlimited | Pooled |
Team adds Slack and email digests, MCP and uploads. Agency adds white-label share links, client Spaces and the public API. Extra seats are $15 a month each; brand packs add 5 tracked brands for $10 a month. Prices are in USD and exclude tax, which is worked out at checkout. Full details on the pricing page.
Credits
One credit is one US cent of what a paid action actually costs. Tracking a brand uses 0.4 credits per ad pulled, an AI tag about 1.7 and a transcript 0.3. Browsing, boards, filters and share links never use credits. The plan's allowance refreshes on your billing date. When credits run out, paid actions pause and browsing carries on; there is never an overage invoice.
To add more, the owner clicks Buy credits on Plan and billing: $10 buys 1,000 credits.
Change plan, seats or brand packs
Only the Space's owner can change billing. On Plan and billing:
- Under Change plan, pick the plan and Monthly or Annual, then click Change plan.
- Under Seats and brand packs, set Extra seats and Brand packs and click Update add-ons. Set a field to 0 to remove that add-on.
Changes are prorated (you pay only for the part of the period you use). The page updates a few seconds after Stripe, our payment provider, confirms; reload it if needed.
Invoices, card and cancelling
Click Manage billing (or Open billing portal) on Plan and billing to open Stripe's billing portal. There you can:
- download past invoices,
- update your card,
- change your billing details,
- cancel. A cancellation takes effect at the end of the current period.
After a cancellation the Space becomes read-only: browsing and boards work, while tracking, uploads, enrichment and invites pause. Your boards, follows and settings stay. Pick a plan again on Plan and billing to switch everything back on. Annual plans are not refundable except where the law requires it; see the terms.
Failed payments
If a payment fails, a banner says so. Stripe retries over the next few days; update your card in the billing portal to keep the workspace active. After the final failed retry, the Space becomes read-only until a payment goes through or a plan is chosen again.